Orders: If you require any assistance with regards to your order, please don’t hesitate to email NJ at firstname.lastname@example.org
Small flat items (jewellery, patches and vouchers): £2.50
Large items (clothing, homewares, jewellery in gift boxes, etc.): £3.50
If your order is over £50, you qualify for FREE delivery! (UK Only)
Parcels will be sent via Royal Mail using a Signed For option.
We aim to dispatch orders within 3 working days of them being placed.
Our flat rate postage to Overseas countries is £14.95.
Parcels will be sent via Royal Mail from the UK using a Tracked or Signed option depending on the destination.
We are not liable for any customs charges you may incur.
How long will your parcel take?
UK – Standard Delivery – 2nd Class Signed For – Delivered within 3-5 working days from day of dispatch
Europe – International Signed For – Delivered within 3-7 working days from day of dispatch
USA & Rest of the world – International Signed For – Delivered within 7-10 working days from day of dispatch, at the moment there are delays in Canada and USA. 3-5 weeks is what it is taking on average.
Your delivery address will be taken directly from your order, so please ensure this is correct when completing the checkout process.
If you realise you have entered an incorrect address, please contact us ASAP on email@example.com as we aim to pack orders as quickly as possible and get them dispatched within 24 hours. Incorrect addresses cannot be amended after your parcel has been dispatched.
We cannot be held responsible for any incorrect addresses provided to us and any subsequent parcel delays / losses due to address errors.
The address you have provided can be viewed on your order confirmation email.
Cancelling your order
If you wish to cancel an order you have placed, please contact us as soon as possible by sending an email to firstname.lastname@example.org, preferably within 2 hours.
Returns Policy for Online Orders
All items that you wish to return, must be sent back within 14 days of you receiving it from us, we do not offer free returns. All items MUST be returned in a re-sellable condition. They must be unworn, free of any stains or odours, and still have their original labels attached. Please email us on email@example.com to let us know what the issue is with your item and to let us know that you will be returning it to us, we can be on the lookout for it.
For health & safety reasons we are unable to accept any earrings or pierced jewellery returned to us.
We are more than happy to offer exchanges. If you would like a different size/style/ If you return the item in the original state as soon as we have received your return an alternative will be sent out to you. You are responsible for sending back your items and all postage accrued.
If you receive an incorrect, faulty or damaged item from us you must email us within 7 days of your parcel arriving. Please enclose photographs of the faulty or damaged item where possible so we can begin the returns process.
Once the parcel has been posted out to us. We will do my best to offer a direct replacement for faulty/damaged items, subject to availability if we are unable to we shall offer you an alternative or a refund.
The refund will be processed once the item has been returned to us. We recommend that you get in touch with with us as soon as you can to avoid any delays.
We are not responsible for any returns sent back to us that are lost in the mail. We highly recommend using a tracked service so that the status of your parcel can be checked if there is any delay. We are not liable if your return is lost before it reaches us, in this situation, you will need to make a claim with your postal service provider.
If the item(s) you are returning are fragile, please ensure they are well packed and secured as we are unable to issue full refunds for items that have been damaged in transit due to poor packaging.